Desktop Support Engineer

Key Responsibilities:

• Provide

  technical support

  for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems (Windows, macOS, Linux) and standard business applications.
  
• Troubleshoot

  hardware and software issues

  both in person and remotely.
• Manage and resolve

  tickets

  within SLA timelines using IT service management tools.
• Set up and support

  user accounts, email configurations, and access permissions

  (Active Directory, Office 365, etc.).
• Assist in

  network troubleshooting

  , including LAN, WAN, and Wi-Fi connectivity.
• Perform

  system upgrades

  , patch management, and antivirus maintenance.
• Provide

  onboarding IT setup

  for new employees (systems, access, devices).
• Maintain inventory of IT assets and track equipment issuance.
  
• Coordinate with vendors for hardware repairs and warranty services.
  

Required Skills & Qualifications:

• Bachelors degree in

  Computer Science, Information Technology

  , or related field.
• 2+ years of experience in

  desktop support, IT helpdesk

  , or system administration.
• Strong knowledge of

  Windows 10/11

  , MS Office, and basic networking concepts.
• Experience with

  Active Directory, Office 365, and remote desktop tools

  .
• Familiarity with

  IT asset management

  and ticketing systems (e.g., ServiceNow, Jira).
• Excellent problem-solving and communication skills.
  
• Ability to work under pressure and manage multiple priorities.
  
• Certifications such as

  CompTIA A+, Microsoft MCP, or ITIL Foundation

  are a plus.

Preferred Skills:

• Basic understanding of

  network devices

  (routers, switches, firewalls).
• Experience with

  endpoint security solutions

  and

  data backup tools

  .
• Exposure to

  virtualization (VMware, Hyper-V)

  or cloud environments.

Key Attributes:

• Customer-focused mindset with strong interpersonal skills.
  
• Detail-oriented and proactive in identifying and resolving issues.
  
• Willingness to learn and adapt to new technologies.