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Desktop Support Engineer - MAC

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:21 hours ago| Platform: Shine logo

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Skills Required

communication skills remote troubleshooting gitlab dhcp dns ubuntu macos windows linux l1 technical support l2 technical support macbooks linux development environments google workspace problemsolving multitasking endpoint management google workspace slack okta notion tigervnc clientserver rdp clients frame corporate networking meraki mdm mosyle

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an IT Support Engineer, your main responsibility will be to provide high-level L1 and L2 technical support in a diverse technical environment. You will primarily focus on resolving issues through chat and email, supporting various devices such as MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate for this role will be proactive, responsive, and efficient in handling a wide range of support tasks. Key Responsibilities: - Provide L1 and L2 technical support via chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks including: - Access provisioning and management - Ticket triage and routing - Case escalation - Internal knowledge base updates - Basic troubleshooting of MacBooks and network issues Qualifications Required: - Strong problem-solving and multitasking abilities. - Excellent communication skills. - Ability to work independently and escalate issues appropriately. - Familiarity with remote troubleshooting and endpoint management. Additional Details: The company utilizes a variety of tools and technologies, including: - End User Software: Google Workspace (Gmail, Drive, Groups), Slack, Okta, Notion, GitLab, TigerVNC Client/Server, RDP Clients, Frame. - Infrastructure Services: DHCP, DNS, Corporate Networking (Meraki), MDM (Mosyle). - Operating Systems Supported: Ubuntu, macOS, Windows. Note: The role also requires skills in Linux and Mac operating systems.,

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