Posted:1 week ago|
Platform:
Remote
Full Time
Job Description
We are looking for a skilled and motivated Desktop Technical Support Technician to join our team. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and solid hands-on experience with VoIP systems.
Key Responsibilities:
Provide day-to-day desktop support for Windows and macOS environments
Troubleshoot hardware, software, and network issues
Install, configure, and maintain computers, printers, and peripheral devices
Support users via remote tools, phone, and in-person assistance
Configure and maintain VoIP phones, softphones, and PBX systems
Monitor and resolve VoIP service issues including call quality, routing, and SIP configuration
Maintain documentation for systems, processes, and support cases
Required Skills & Experience:
Proven experience in desktop or IT support
Strong understanding of Windows OS, Office 365, and basic networking
Hands-on experience with VoIP technologies (SIP, PBX, IP phones, call routing)
Ability to diagnose and resolve technical issues efficiently
Good communication and customer-service skills
Job Type: Full-time
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
Lankasri India Private Ltd
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