Desktop Support Engineer

Role Overview: As a Desktop Support Engineer at Inspirisys, you will be a key player in providing technical support to ensure the seamless operation of the IT infrastructure. Your responsibilities will include troubleshooting hardware, software, and network issues for end-users, installing and configuring desktop systems, and offering timely technical assistance to minimize downtime and maximize productivity. Collaboration with other IT teams to ensure efficient support and service delivery while upholding security protocols and best practices will also be part of your role. Key Responsibilities: - Set up desktops, computers, servers, peripherals, cameras, and test network connections. - Install servers, laptops, printers, and demonstrate troubleshooting skills. - Address user tickets related to hardware and networking. - Provide users with simple, step-by-step guidance. - Proficient in antivirus installation and maintenance. - Perform remote troubleshooting and test alternative pathways until issue resolution. - Assist in creating technical documentation and manuals. - Hands-on experience with Windows operating systems. Qualification Required: - Any Engineering graduate with a minimum of 1-3 years of experience in Infrastructure Management. - Strong communication skills. - Preferred certifications: MCSE, CCNA, ITSM, or ITIL. (Note: No additional details about the company were provided in the job description),