Desktop Support Engineer

Job Summary:

Desktop Support Engineer

Key Responsibilities:

• Provide first-level support for desktop/laptop systems (Windows-based), including installation, configuration, and troubleshooting.
  
• Install and configure operating systems (Windows 10/11) and required application software.
  
• Troubleshoot and resolve hardware/software issues including

  BSOD (Blue Screen of Death)

  errors.
• Set up and configure

  Microsoft Outlook

  accounts, including PST/OST file management and connectivity issues.
• Administer and troubleshoot

  BitLocker

  encryption, recovery keys, and related security policies.
• Install, configure, and update

  antivirus software

  ensuring systems are protected and compliant with organizational standards.
• Respond to support tickets via service desk tools and ensure timely resolution and documentation.
  
• Maintain asset inventory and update system records regularly.
  
• Collaborate with other IT teams for issue escalation and resolution.
  
• Provide remote and on-site support as needed.
  

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  
• 13 years of hands-on experience in desktop support or technical support roles.
  
• Strong troubleshooting skills related to hardware, software, and peripherals.
  
• Proficiency in

  Windows OS installation

  and configuration.
• Experience with

  Microsoft Outlook setup

  , profile management, and troubleshooting.
• Solid understanding of

  BitLocker

  drive encryption and recovery.
• Familiarity with common

  antivirus software

  deployment and maintenance (e.g., Symantec, McAfee, Windows Defender).
• Good understanding of

  BSOD errors

  and methods of diagnosis and resolution.
• Excellent communication and customer service skills.
  
• Ability to work independently and prioritize tasks efficiently.

For more informations, Kindly contact:

Surya-HR : 9025841047