DESKTOP & OUTLOOK ENGINEER

Job Title: Desktop & Outlook Engineer

Location: Gurugram | Full-Time | Onsite

💵 Budget: 3.24LPA, Rs.21500 in hand

What You’ll Be Doing

• 🛠️ Deliver expert-level support for

  Microsoft Outlook

  : from

  setup

  and

  troubleshooting

  to

  OST/PST file management

  and

  email backup/recovery

• ⚙️ Ensure smooth functioning of

  Windows-based systems

  , handling

  system performance tuning

  ,

  updates

  , and

  troubleshooting

• 👥 Own the

  IT onboarding/offboarding process

  : setting up new users, provisioning systems, and handling secure decommissioning
• 💼 Manage and maintain accurate

  IT asset inventory

  and track

  device allocations and returns

• ☁️ Resolve

  OneDrive sync issues

  and support

  cloud data migration

• 🔐 Take charge of

  IT exit formalities

  : backing up user data, revoking access, and collecting assets
• 🧾 Monitor and resolve tickets using

  ITSM tools

  (like

  ServiceNow

  ,

  Freshservice

  ) while ensuring timely response and clear documentation
• 🖨️ Provide

  Level 1/2 support

  for

  networks, printers

  , and

  user-end devices

What You Bring

• ✅ Proven hands-on experience with

  Microsoft Outlook configuration

  , including

  OST/PST file handling

  and

  email backups

• ✅ Strong technical know-how of

  Windows desktop environments

  and

  system performance optimization

• ✅ Familiarity with

  ITSM tools

  (

  ServiceNow

  ,

  Freshservice

  ) and

  asset management platforms

• ✅ Solid understanding of

  OneDrive troubleshooting

  and

  data migration best practices

• ✅ Knowledge of

  Active Directory

  ,

  user account management

  , and

  security protocols

• ✅ Excellent

  communication

  ,

  documentation

  , and

  problem-solving skills

• ✅ A proactive, user-first mindset with the ability to

  prioritize tasks in a fast-paced environment