4 - 6 years
4 - 7 Lacs
Posted:3 days ago|
Platform:
Work from Office
Full Time
Interview Mode: F2F only
Work mode : WFO(5 Days)
Support Executive
Windows 11~Desktop Management - Infrastructure Services (IS)~Unix / Linux Basics and Commands
4 to 6
1. Primary focus on day to day ticket operations for BDC LAB related IT support
2. Desktoplaptops Support- Hardware, Software, Apps Installs Setups, printers, phones, network, Windows, UNIX, and Linux systems3. IT Ticket queue management and follow process4. Technician will be responsible for managing higher queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs of receiving the case and follow up should be done according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements5. ONCALL Support - Technicians will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 724 DFS support if required6. A Team player willing to support other IT Team members on a need basis.7. Standardizing service delivery through creation of knowledgebase and standard operating procedures.8. Partner with cross functional service teams to provide support for critical issues9. Debug provide solution to SW LAB customers need.10. Power shell or Python scripting will be added skills.
Coventine Digital
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