10 Oncall Support Jobs

The ideal candidate should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience in lieu of a degree. Additionally, a minimum of 5+ years of experience as a Database Administrator is required. Proficiency in SQL Server Reporting Services (SSRS) report development is essential. Strong analytical skills and attention to detail are necessary for this role. The candidate should possess excellent problem-solving and troubleshooting abilities and be able to work independently with minimal supervision. Strong organizational skills and the ability to multitask are important in this position. Excellent communication skills in English, both oral and written at the C1 Advanced level, are crucial. Experience with Power BI is preferred. Responsibilities include database development, deployment, and code review. The candidate will be responsible for the administration and maintenance of MySQL, MSSQL, and various other databases. Troubleshooting and performance monitoring of internal databases will be part of the daily tasks. Performing database migrations and upgrades as needed, as well as implementing and managing security measures to protect sensitive data, are key responsibilities. Collaboration with other areas of IT to design and implement efficient database schemas and troubleshoot performance issues of existing code is required. Participation in on-call support for database-related incidents and providing technical support and troubleshooting for any database-related issues are essential duties. Ensuring database security by applying best practices is also a critical aspect of the role.,

The position is suitable for individuals who excel in high-performance settings, possess robust problem-solving skills, and are prepared to take charge of backend operations. You will be responsible for various key tasks to ensure the optimal functioning of the gaming platform and to enhance its performance. This includes optimizing Node.js applications for speed, efficiency, and low memory usage, identifying and addressing bottlenecks and database query optimizations, and making algorithmic enhancements. Additionally, you will be tasked with restructuring and refactoring existing code for improved maintainability and scalability, implementing microservices architecture as required, and developing secure, reusable, and modular code. Real-time transaction processing, team management, and leadership responsibilities are also part of this role, requiring you to lead a team of backend developers, conduct code reviews, provide mentorship, and ensure high productivity. Furthermore, your duties will involve memory and process optimization, such as implementing garbage collection strategies to reduce memory leaks, optimizing Node.js event loop and asynchronous processing, and offloading CPU-intensive tasks to workers. Algorithm development and problem-solving skills are essential for developing high-efficiency algorithms, enhancing data structures, and implementing caching strategies for faster responses. As part of the team, you will be expected to provide on-call support for critical system failures and urgent fixes, deliver regular backend performance reports to leadership, and uphold 100% data integrity and application uptime. You should be hardworking, highly available, possess leadership qualities, excel in team management, demonstrate a problem-solving mindset, prioritize accountability and transparency, and exhibit a passion for the gaming industry. This role offers the opportunity to work in a fast-paced gaming environment with a high-growth company that processes millions of transactions. You will receive a competitive salary along with performance-based incentives, lead critical backend operations, and have the chance to optimize the entire backend infrastructure. If you are a motivated individual with strong technical skills capable of managing backend operations in a dynamic gaming company, we encourage you to apply now.,

A career in the Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. The team provides premium, cost-effective, high-quality services that support process quality and delivery capability for client engagements. To stand out in a constantly changing world, each individual at PwC needs to be a purpose-led and values-driven leader. The PwC Professional, our global leadership development framework, sets expectations across lines, geographies, and career paths, defining the skills required for success and career progression. As a Senior Associate, you'll work as part of a team of problem solvers, helping to address complex business issues from strategy to execution. Key responsibilities at this level include using feedback for self-awareness, delegating tasks, critical thinking, extracting insights from trends, ensuring quality and accuracy, utilizing tools effectively, seeking diverse opportunities, communicating clearly, building relationships, and upholding ethical standards. Responsibilities: - Troubleshoot and resolve complex technical issues related to Hashicorp reported by customers. - Lead incident calls with stakeholders. - Apply and test fixes in Non-Prod and Production environments. - Document problem solutions in the knowledge base. - Maintain detailed documentation of case progress and technical details. - Provide 24x7 on-call support via rotational schedule. - Participate in support review meetings and present challenges and mitigation plans. - Ensure incidents are resolved within defined SLAs. - Provide input for continual improvement. - Plan and deliver new activities within timelines. - Audit accounts, work on reports, resolve server login and permission issues as needed. Requirements: - 4+ years of hands-on experience in Hashicorp. - Hashicorp Certification is a plus. - Experience with Hashicorp solutions and tools like SIEM, 2FA. - Hands-on experience in applying patches, conducting DR drills, and setting up Hashicorp. - Proficient in resolving Hashicorp issues related to unavailability and replication. - Experience with supporting platforms using Hashicorp, including Windows servers, UNIX servers, and databases. - Hands-on experience in implementing Hashicorp policies. - Willingness to work in US day shift (9AM EST - 5PM EST) / India night shift (7 PM IST - 3 AM IST) and provide weekend/on-call support.,

At Moody's, we bring together the brightest minds to transform today's risks into tomorrow's opportunities. We strive to cultivate an inclusive environment where everyone is encouraged to be themselves, fostering a culture of open exchange of ideas, innovative thinking, and meaningful communication with both colleagues and clients. If you are enthusiastic about this opportunity and even if you don't meet every single requirement, we encourage you to apply. You might still be a great fit for this role or other positions we have available. We are looking for candidates who embody our values: investing in every relationship, leading with curiosity, embracing diverse perspectives, translating inputs into actions, and maintaining trust through integrity. **Skills and Competencies:** - Possess at least 8 years of experience in a global network operations team. - Strong knowledge and practical experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF. - Understanding of core Networking concepts. - Proficient in network troubleshooting tools such as Wireshark, Azure Network Watcher, and Log Analytics. - Familiarity with network security principles and practices, including access control and information transfer policies. - Proven track record in investigating complex issues, leading major incident recovery, and attention to detail in problem-solving. - Experience with ITSM systems like ServiceNow. - Customer-focused with exceptional written and verbal communication skills. **Education:** - Demonstrated hands-on network engineering experience. - Possession of CCNP or higher certification (CCIE and/or CISSP highly valued). - In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid grasp of the OSI or TCP/IP model. - Hands-on experience with monitoring, network diagnostic, and network analytics tools. **Responsibilities:** - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). - Perform network maintenance, system upgrades, and security configurations. - Monitor system performance, availability, and reliability. - Provide Level-2/3 support and troubleshooting. - Ensure changes to the network infrastructure comply with configuration and change management policies. - Implement security tools, policies, and procedures in collaboration with the security team. - Liaise with vendors and IT personnel for issue resolution. - Implement global risk controls, security measures, and best practices. - Collaborate with IT staff for software and system operation. - Conduct system audits, security assessments, and provide technical support. - Offer training to end-users and team members. - Work towards achieving ITIL process compliance and maintain operational security metrics. - Drive continuous improvement through automation and orchestration. - Identify opportunities for performance optimization, reliability enhancement, and cost efficiency. - Collaborate with various teams for problem resolution, reporting, and coordination. The Technology Services Group (TSG) is looking for a skilled Network Support Engineer to join the team. As a key member of the global network operations team, you will be responsible for maintaining and optimizing the network infrastructure to ensure seamless connectivity, high performance, and reliability.,

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

As a Senior IT Manager at our organization, you will be responsible for providing Level 2+ support for network infrastructure, which includes switches, routers, firewalls, and other networking equipment. Your main duties will involve diagnosing and resolving complex network issues while ensuring minimal disruption to services. Collaborating with cross-functional teams to design and implement network solutions that meet business requirements will also be a key aspect of your role. Monitoring network performance and capacity, and making recommendations for upgrades and improvements will be essential tasks. You will be expected to develop and maintain documentation related to network configurations, changes, and procedures. Implementing and enforcing best practices for network security and data protection will also be part of your responsibilities. Remaining updated with the latest industry trends and technologies, especially in the financial services sector, will be crucial for this role. Participating in an on-call rotation to provide after-hours support as needed is also required. Additionally, conducting technical training and mentoring for junior staff members will be expected from you. Ensuring compliance with information security and IT policies, as well as conducting audits (System, Cyber Security) will be essential. Proficiency in configuring and managing firewalls, intrusion detection systems, and other security appliances is a must. Any experience in broking industries will be considered an added advantage. To excel in this role, you should possess excellent problem-solving skills and the ability to work effectively under pressure. Strong communication and interpersonal skills are also necessary for successful performance in this position.,

You are an experienced professional with 5+ years of experience in software development, holding a Bachelor's or Master's degree in Computer Science, IT, or Computer Applications. In this role based in Pune, you will be responsible for analyzing and understanding client/project requirements, developing efficient and secure code, and ensuring timely completion of developmental activities while meeting all security standards. Your responsibilities will include testing, debugging, and reviewing code written by peers and other team members. You will collaborate closely with QA teams and project teams to achieve project goals effectively. It is essential to stay updated with the latest technology trends, learn new frameworks and tools, and share knowledge with team members. As a key member of the development team, you will support and maintain applications using necessary tools and technologies to ensure scalability and efficient operation in the production environment. You must possess strong problem-solving skills and the ability to research issues across various systems and databases to assist customers and team members effectively. Additionally, you will be part of an on-call rotation to provide system support beyond regular working hours. This role requires you to thrive in a collaborative, fast-paced environment where adaptability and teamwork are essential. You should be self-motivated, proactive, and willing to go the extra mile when necessary, especially during peak workloads or special projects. If you are looking for a challenging opportunity to contribute your technical expertise, mentor other team members, and make a significant impact in a dynamic work environment, this role is perfect for you.,

You will work as a Network Support Level 3 Engineer in the Network Operations team at Rockwell Automation. Reporting to the Lead Network Engineer, you will operate from the Noida, India office. Your responsibilities will include troubleshooting and resolving complex network issues, monitoring network performance, optimizing network performance, assisting with configuration and installation of networking hardware and software, maintaining detailed documentation, participating in on-call support, collaborating with internal teams and vendors, managing escalations, and planning for capacity upgrades. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Network Engineering, or related field, along with a minimum of 7 years of experience in network operations, including 2 years in a Level 3 support role. You should be well-versed in network protocols and services, have hands-on experience with networking equipment, and be proficient in network monitoring and diagnostic tools. Possessing a CCNP certification or equivalent, experience with SD-WAN technologies and network automation, familiarity with ITIL frameworks, cloud-based networking solutions, and knowledge of network security practices will be advantageous. Rockwell Automation offers a comprehensive benefits package, including mindfulness programs, volunteer paid time off, employee assistance programs, personalized wellbeing programs, and professional development opportunities. The company is committed to fostering a diverse, inclusive, and authentic workplace, encouraging candidates to apply even if they do not meet all qualifications. Employees are required to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays, unless there are business obligations.,

Marlabs Innovations Pvt Ltd is seeking a Senior Software Engineer - SAP Basis with 5-8 years of experience. The ideal candidate should have a Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience. You should be able to work in a virtual environment, effectively prioritize tasks in a high-pressure setting, and demonstrate autonomy and self-motivation in a fast-paced and complex work environment. It is essential to have the ability to meet SLA timelines, stay updated with relevant SOPs, and possess an analytical mind with problem-solving skills. As a Senior Software Engineer - SAP Basis, you will be responsible for providing L2/L3 level support for multiple SAP systems like ECC, BW, XI/PI, SCM, SOLMAN, BOBJ, EP, GRC, HCM, and non-SAP components. Your role will involve overseeing all aspects of Application Life Cycle Management, database administration with a focus on ORACLE, MS SQL, HANA DB, as well as maintaining the integrity of SAP and non-SAP environments. You will also be required to provide technical support for SAP issues, perform system refreshes, client copies, server migrations, and create/maintain documentation related to SAP Basis operations. Moreover, you will need to liaise with cross-functional teams and business users to drive continuous improvement initiatives, support Lean Sigma programs, and ensure compliance with the company's safety and quality policies. The position may require 10% global travel, occasional on-call work, and a willingness to work outside regular shift timings. Marlabs Innovations Pvt Ltd is an equal opportunity employer committed to fostering a diverse and inclusive workplace based on qualifications rather than characteristics protected by law. If you meet the requirements and are looking to join a dynamic team focused on digital solutions and data-driven outcomes, we encourage you to apply for the Senior Software Engineer - SAP Basis position at Marlabs Innovations Pvt Ltd.,

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading-class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process,