Desktop Mac Support

Dear Candidate,

Greeting of the day!!!

Ruknaaz Patel

Job Title: Desktop Mac Support

Experience:

Work Location:

Work Mode: Work from Office (Hybrid)

Notice Period: Immediate to 15-20 Days

Education:

About the Role:

Desktop Support Specialist/Mac Support

Key Responsibilities:

• Providing technical assistance for macOS-based

  hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Bansal.patel@aloissolutions.com / Ruknaaz.patel@aloissolutions.

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