Role & responsibilities Respond to customer queries via email or phone in a timely and professional manner. Troubleshoot software issues and provide step-by-step guidance to end customers. Having analytical skill to understand, debug and resolve simple to complex issues. Escalate complex problems to engineering or product teams with clear documentation. Maintain up-to-date knowledge of the product and its features. Document common issues and solutions in internal knowledge base. Collaborate with QA and development teams to report and verify bugs. Ensure high levels of customer satisfaction by delivering a great support experience. Involve in Operational activities related to Software Product Go-Live Readiness. Support Sales Team to address customer questions. Preferred candidate profile Strong verbal and written communication skills is required. Basic Understanding of software products or SaaS platforms Ability to learn quickly and adapt to new tools and technologies. Patience and empathy when dealing with customers.
Key Responsibilities Analyzer Interface Development Develop and implement interface solutions between analyzer machines and the LMIS. Handle data parsing, validation, and structured transmission to the system. Map machine outputs to standardized parameters in the software. Hardware & Communication Protocols Work with RS232, TCP/IP, or USB-based communication protocols depending on the analyser type. Understand and implement HL7, ASTM, or proprietary protocols as required by the machine. On-Site Integration & Testing Visit diagnostic centers or labs for machine configuration and cable setup. Test real-time data transmission from machine to LMIS during live scenarios. Document integration processes and generate logs for issue resolution. Troubleshooting & Support Identify and fix bugs in interface scripts. Monitor integration health and ensure consistent data transfer. Work closely with customer support and success teams for incident resolution. Preferred candidate profile Technical Skills: Familiarity with interfacing diagnostic devices (e.g., Biochemistry, Hematology, Immunoassay machines). Basic programming/scripting knowledge (Python, Node.js, or similar). Understanding of HL7/ASTM communication standards is a plus. Comfort with physical setup, wiring, and diagnostic machine operation is beneficial. Soft Skills: Excellent documentation and communication skills. Curiosity to understand medical lab operations and machine behavior. Strong problem-solving attitude and on-ground coordination abilities
Role & responsibilities Key Responsibilities Lead Generation & Qualification Visit labs and clinics, make cold calls, use digital tools to identify leads Qualify prospects and transition them to Account Executives (AEs) Maintain lead activity, notes, and status updates in CRM Client Interaction & Demo Setup Act as the first point of contact for potential customers Build rapport, assess client needs, and schedule demos with AEs Represent Theranizes mission and values in every interaction Team Collaboration Work closely with Account Executives for seamless lead handoff Share market insights and align sales strategy with the team AI & Digital Prospecting Leverage AI tools for smarter prospecting and outreach Preference given to candidates who demonstrate tech-savvy sales strategies Preferred Qualifications & Skills Experience: 1–3 years in field sales, inside sales, or outbound sales (Healthcare/SaaS preferred) Freshers with strong communication and hustle are encouraged to apply Education: Bachelor's in Business, Marketing, Life Sciences, or relevant fields Skills: Strong verbal communication in English and local language Confident with cold calls and initiating client conversations Comfortable with SaaS tools, CRMs, and lead tracking systems