Craft Platforms Private Limited ( Theranize)

Role & responsibilities Respond to customer queries via email or phone in a timely and professional manner. Troubleshoot software issues and provide step-by-step guidance to end customers. Having analytical skill to understand, debug and resolve simple to complex issues. Escalate complex problems to engineering or product teams with clear documentation. Maintain up-to-date knowledge of the product and its features. Document common issues and solutions in internal knowledge base. Collaborate with QA and development teams to report and verify bugs. Ensure high levels of customer satisfaction by delivering a great support experience. Involve in Operational activities related to Software Product Go-Live Readiness. Support Sales Team to address customer questions. Preferred candidate profile Strong verbal and written communication skills is required. Basic Understanding of software products or SaaS platforms Ability to learn quickly and adapt to new tools and technologies. Patience and empathy when dealing with customers.