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engineering support nexthink reports metrics security patching drive service azure communication itil management unix network

Work Mode

On-site

Job Type

Full Time

Job Description

Role Desktop Engineering L4

Location-Bangalore, Hyderabad, Kochi, Pune, Coimbatore

Experience -8 to 15yrs


Required Technical Skill Set**

  • Windows Core components support including OS, Office and Browser.
  • Experience in Windows servicing via Windows Update for Business
  • Create and maintain custom windows images
  • Hands on experience in NexThink (analysing the reports/metrics, suggest mitigation actions)
  • Experience in JAMF
  • Systematic problem investigation
  • Handle vendor escalations with OEMs (Microsoft)
  • Manage Windows core security patching activities
  • Drive continual service improvement
  • Good understanding and knowledge Windows Active directory and Azure AD

Good to have a Technical Skill Set

  • Good communication
  • Knowledgeable in ITIL concepts [Incident Management, Problem Management etc.].
  • Basic support experience on Windows/Unix Servers, Network Devices, Backup.

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