Desktop Engineer - L2

Role Overview: You will be responsible for delivering tailored post-sales software services to local accounts, responding to a range of queries, and utilizing proactive monitoring for issue prevention. Your main goal will be to maintain high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements and resolving issues promptly - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Previous experience in delivering post-sales software services - Strong troubleshooting skills for IT infrastructure problems - Ability to address customer requirements effectively - Knowledge of industry standards and operational procedures Please note that this job description provides a general overview of the role's responsibilities and qualifications. It is not an exhaustive list, and additional functions may be assigned as needed by management.,