Desktop Engineer - L2

As a Software Services Specialist, you will be responsible for delivering tailored post-sales software services to local accounts. You will respond to a range of queries and utilize proactive monitoring for issue prevention. Your focus will be on maintaining high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements and resolving issues promptly - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in Computer Science or related field - Strong problem-solving skills and attention to detail - Excellent communication and customer service skills - Ability to work effectively in a team environment Please note that the above job description provides a general overview of the responsibilities and qualifications for this role. It is important to note that duties, skills, and responsibilities may vary and additional functions may be assigned as needed by management. As a Software Services Specialist, you will be responsible for delivering tailored post-sales software services to local accounts. You will respond to a range of queries and utilize proactive monitoring for issue prevention. Your focus will be on maintaining high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements and resolving issues promptly - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in Computer Science or related field - Strong problem-solving skills and attention to detail - Excellent communication and customer service skills - Ability to work effectively in a team environment Please note that the above job description provides a general overview of the responsibilities and qualifications for this role. It is important to note that duties, skills, and responsibilities may vary and additional functions may be assigned as needed by management.