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Deskside Support

Deskside Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sharp Brains

1 years

0 Lacs

gurgaon rural haryana india

Posted:2 weeks ago| Platform:

Apply

Skills Required

support duration software network upgrading communication documentation resolve flexibility maintenance mobile antivirus encryption service certifications troubleshooting

Work Mode

Remote

Job Type

Contractual

Job Description

Position: Deskside Engineer - L2 Support (DISPATCH)

Contract Duration: 01-Year (Extendable/Maynot)

Contract Type: B2B-Freelancing Contract

Working Type: On-Premises (Visit)

Location: Gurgaon, Haryana, India

Paid Hourly: $12 To $15

Role Summary:

Desktop Technician (Level 2)

Key Responsibilities Summary:

Provide 1st and 2nd level desktop and remote support.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Install, configure, and maintain Windows and Mac operating systems, printers, and peripherals.
Manage incidents and updates in helpdesk ticketing systems.
Perform preventive maintenance and remedial repairs.
Collaborate with vendors and higher-tier engineers for complex issues.
Support mobile devices, enterprise antivirus, and encryption tools.
Maintain strong communication, customer service, and adherence to SLAs.
Mentor junior technicians (level1) and assist senior engineers (level 3).

Qualifications:

Bachelor’s degree in Computer Science or related field
Certifications: CompTIA A+, MCP (or higher)
2–3 years of desktop support experience
Proficient in Windows 7–10, AD/GPO, Office 365, and troubleshooting tools
Flexible to work off-hours or weekends for projects or emergency support

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