Design Manager

As a member of Ideas Design Solutions Pvt. Ltd., located at A-301, Bestech Business Towers, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 160062, you will be responsible for various key tasks as outlined below: - Mentoring the technical team to ensure their professional growth and development. - Assigning accounts to the technical team and monitoring their activities to enhance the quality of technical services and elevate customer satisfaction levels. - Supervising the certification status of the technical team in alignment with the certification plan provided by SOLIDWORKS. - Tracking and documenting the demonstrations conducted by the technical Pre-sales Team on a monthly basis. - Recording, monitoring, and evaluating the overall performance of the technical team to drive continuous improvement. - Planning technical events, webinars, and activities for both existing customers and prospects. - Conducting customer audits to ensure service excellence and address any potential issues proactively. - Engaging in continuous learning of new products as recommended by SOLIDWORKS to stay updated with industry trends. - Collaborating closely with the Subscription and Customer Care Team to deliver exceptional service to our clients. The ideal candidate for this position should possess the following qualifications and skills: - Minimum Educational Qualification: B.Tech - Minimum Experience: 7 years in a relevant technical role - Experience in team management and leadership - Proficiency in using CRM software for effective account management - Strong command over MS Excel and MS Word for data analysis and reporting - Familiarity with SOLIDWORKS Products to leverage technical capabilities efficiently - Excellent communication and presentation skills to interact with internal teams and external stakeholders effectively This is a full-time position with benefits including health insurance and performance bonuses. The work schedule is during day shifts, and the role requires the ability to commute or relocate to Mohali, Punjab. If you are passionate about technical leadership and customer-centric solutions, we encourage you to apply for this exciting opportunity.,