Deputy Vice President

Role Overview: As a Regional Collections Manager, your primary responsibility is to lead a team of Regional Managers to effectively conduct field collection processes and ensure the delivery of portfolio performance. You will be accountable for managing the portfolio performance across multiple due stages through Regional Collections Managers and ACMs, in alignment with the Operating Plan. It is essential to ensure the availability of appropriate infrastructure and resources for carrying out collections as per the operating plan. Key Responsibilities: - Formulate collection strategies for the zonal cluster based on market dynamics, portfolio spread/segmentation, and business requirements. - Identify critical or non-performing segments and apply appropriate legal hardship tools for resolution. - Conduct regular performance reviews with vendors, Agency Managers, and Regional Collections Managers to track portfolio health. - Monitor field collections by bucket, vintage, and region to ensure cost adherence and achieve cost efficiencies. - Adhere to Compliance Policy, Collections processes, Audit requirements, and maintain standards for customer satisfaction. - Handle customer complaints in a timely and satisfactory manner through proper recourse mechanisms. - Ensure 100% SVCL coverage at all vendor locations within the Zone and report monthly cost provisions to the Finance team. - Identify upcoming markets in line with the Sales growth plan and evaluate setting up or expanding operations based on volumes. - Raise timely red flags on sourcing quality in new markets to ensure portfolio hygiene. - Participate strategically and tactically in the development and implementation of portfolio treatments to maximize collections and increase resolution/extraction. - Perform peer benchmarking to create competitive infrastructure and deliver best-in-class performance on key metrics such as Credit Recovery, Gross write-off, GNPA rates, Settlement loss rates, and rate of recovery. Qualifications Required: - Bachelor's degree in Business Administration, Finance, or related field. - Proven experience in collections management or related field. - Strong leadership and team management skills. - Excellent analytical and problem-solving abilities. - Knowledge of legal regulations related to collections. - Effective communication and interpersonal skills. - Ability to work under pressure and meet deadlines. - Proficiency in MS Office and other relevant software applications.,