Deputy Operations Manager - Dark Stores

As a highly motivated and experienced Deputy Operations Manager for Dark Stores, your role will involve overseeing and scaling our operational footprint to ensure smooth functioning and efficient processes. Key Responsibilities: - Manage day-to-day operations across all dark stores, ensuring adherence to brand SOPs, hygiene standards, and customer service benchmarks. - Liaise with partners to maintain operational excellence and brand consistency. - Drive efficiencies in supply chain, staffing, and delivery processes within dark stores. - Collaborate with cross-functional teams for store launches and campaigns. - Regularly audit store performance and address operational bottlenecks proactively. - Train and guide store managers and ground staff to maintain a high-performance culture. - Travel regularly to audit and support store-level execution. - Support event planning and execution through the team. - Deliver sales and brand store-level KPIs. - Develop and implement growth and revenue strategies tailored to the dark store model. - Identify and lead business development opportunities for store and city expansion. - Monitor competitor activity and market trends to inform operational and strategic decisions. - Lead strategic planning for store expansion initiatives, ensuring timely execution and operational readiness. Qualification Requirements: - 8-10 years of experience in F&B, restaurant chains, QSRs, or food tech companies. - Graduate/Post-graduate in Business Management or Hospitality Management. - Prior exposure to dark store operations or multi-unit outlet management is a must. - Experience in multi-city management. - Strong leadership, analytical, and problem-solving skills. - Willingness to travel extensively across cities and store locations. - Excellent communication and interpersonal skills. - Team management capabilities. In addition, the company offers Provident Fund benefits for this full-time position. The work location is in person.,