Deputy Manager Services

What You’ll Do

• Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. 3.Should Own & Ensure end to end responsibility of RT & TAT for the customer as per committed SLA 4.Handling & Resolving Escalations within Committed SLA 5.Regular Training to be conducted for the FSEs & Sr. FSEs
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion. 8.Need to Regular Meetings with All Major / Key Accounts
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
  

Other Responsibilities

• To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.
• Ability to handle team of 2-3 contract engineers if required
  

Qualifications

Skills

• Excellent listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.