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Tata AIG General Insurance Company
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Deputy Manager (Policy Processor)

Deputy Manager (Policy Processor)

Tata AIG General Insurance Company

1 - 6 years

0 Lacs

Goregaon

Posted:5 days ago| Platform:

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Skills Required

policy processing MIS Reconciliation Process Improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Deputy Manager - Operatio Accident & Health (Policy Processor) Job location: Goregaon East Position Overview: Position Overview: The Policy Processor is responsible for reviewing, verifying, and processing insurance policies while ensuring accuracy, compliance with internal standards, and regulatory guidelines. Key Responsibilities: 1. Efficiency, Control & TAT Adherence Meet processing turnaround time (TAT) for all transactions, including partner reverse feeds. Publish MIS reports as scheduled. Participate in process/system development (with minimum 110% productivity). 2. Unallocated & Outlier Management Weekly reporting of unallocated cases (>60 days). Ensure zero outlier cases beyond 30 days. Conduct reconciliation activities regularly. Resolve negative endorsements within 7 days. 3. Productivity & Operational Tasks EDI/XML processing and failure management (GC sync data). Handle requests via the ticketing tool. Auto bind operations and certificate reissuance/cancellations within T+1. Weekly receivables tracking and reporting. ID management for Travel (until transition to V2). Salesforce case closure within T+1 day (100% compliance). CPI issuance and MIS preparation. 4. Audit & Quality Assurance Zero errors in cancel/rebook cases due to COPS mistakes. Zero user errors causing Refund ReWIP. No audit issues (internal or external) due to user errors. Maximum 1 failed QC case per quarter for BTA master policies. 5. Additional Tasks 100% BRD review and UAT participation for all requests.

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Tata AIG General Insurance Company

www.tataaig.com

Insurance

Mumbai

N/A Employees

183 Jobs

Key People

R. Suresh

Managing Director & CEO
K. Raghunath

Chief Financial Officer
Anjali Joshi

Chief Marketing Officer

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Deputy Manager (Policy Processor)

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