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Johnson Controls
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Deputy Manager- OTC Cash APP

Deputy Manager- OTC Cash APP

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Johnson Controls

5 - 7 years

7 - 9 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

career development interpersonal skills diversity and inclusion focus oracle fusion customer service new product development research microsoft otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who we are

Why JCI https//www. youtube. com/watchv=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

How will you do it

T his r ole will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer s inquiries
This role will also work in link with cash and banks team in order to follow up bank reconciliations
Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox , Wire Transfers etc.
Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
Follow up advance payment account
Provide quality, professional customer service to all internal customers.
Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
Responsible for producing the daily customer cash receipts reports
Download daily bank statements and ensure cash is appropriately applied to customer accounts
Provide quality, professional customer service to all internal customers
Download, review, reconcile and post all lockbox payments on a current and daily basis. Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department

What we look for

G raduate / Postgraduate / Master s Degree in any stream
Fluent in English, both verbal and written communication skills would be mandatory
Working experience within a shared services environment supporting North America region is mandatory
Experience in North American process transition would be preferred
Working in US working hours (night shift) is a mandatory requirement
5 - 7 Years of experience required with Cash Applications experience
Excellent communication and interpersonal skills with a customer service focus
Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
Positive attitude and a strong team player
Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion)
Analytic and strong research skills
Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups
Essential Over 4 - 6 years of relevant experience.

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands

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Deputy Manager- OTC Cash APP