Deputy Manager - Order Management

Job Description

Ambitious and self-motivated individual with 3-4 years of professional experience, excellent knowledge of Order Management and Supply chain. Proven track record in exceeding goals and objectives within rapid changing environment. Key Responsibilities and Accountabilities: Execution of high-quality Solution Orders in Oracle. Monitoring order inflow and clear within specified order booking TAT. Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance. Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement. Respond to customer queries and complaints within specified TAT. Maintaining Order booking TAT. Ensure Zero order booking error. Ensure order accuracy and efficiency. Ensure 100% Compliance on audit. Ensures internal and external customer satisfaction through the effective execution of customer orders. Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution. Manage daily revenue management and report progress and achievement. Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution. Plan and execute monthly business reviews to report progress and providing insight into operations. Understand the business needs and drive the team to present meaningful and accurate reports and dashboards Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Identifies areas of concerns and opportunities for performance improvements. Ensure weekly review with stake holders such as Sales heads, Project leads, Bid and Factory for advance planning of material for Projects. Weekly/Monthly review mechanism with teams on business target, team s performance and discuss RCA for the failures. Skills Required: Order management and supply chain systems/tools expertise in Oracle. Expertise in MIS reporting. Expertise in GST/customs duty regime. Good written and Oral communication skills. Proficient in MS Office applications, such as Word, Excel, PowerPoint, Graphs. Fast learner and adapt well to change. Proactive and self-motivated. Work effectively with diverse groups of people. Ability to self-motivate and multi-task and work independently or within a team. Analytical skill set and ability to interact with any level within an organization. Education & Experience : Bachelor s Degree in Commerce or a College degree with 3-4 years of equivalent work experience in