Deputy General Manager - Operations - Economic Zones - Chennai

Job Purpose/Objective

To lead and oversee the end-to-end operations of the Free Trade and Warehousing Zone (FTWZ), ensuring strategic alignment, operational excellence, safety, statutory compliance, and customer satisfaction. The role is pivotal in driving efficiency, productivity, and cost optimization while fostering strong stakeholder relationships and contributing to the long-term business growth.

Key responsibilities

• Developing strategic direction and standards with a long -term perspective and oversee all day-to-day FTWZ service operations.
• Managing safety, leading a large work force, liaising with customers, FTWZ users and stake holders across levels.
• Maintain the operations in the most effective and efficient manner.
• Devising ways to minimize cost and improve productivity to achieve Budgeted Volumes
• Monitoring Legal / statutory and operational requirements.
• Act as catalyst in assuming and demonstrating the shareholders’ value and reflect on our principles ,demonstrating an ability to respond to emergencies with speed
• Analyzing daily, weekly monthly reports to monitor effectiveness of procedural changes.
• Build strong value driven relationship with external agencies & customers as per their and trade demand.
• Contributing to continuous organizational improvement with a forward vision of resource requirement
• Track market trend and advise corrective measures to enhance business
• Support Commercial team in understanding customers’ operational requirements and provide them most optimal solution
• Manage and maintain various Contracts
Adhere to Quality Health Safety and Environment and Security policy and procedures

• Experience in managing operations of common user grade A warehouses, proven management skills in high technology environment, demanding high speed operations with emphasis on customer satisfaction and cost parameters.
• Advance knowledge and know-how of Warehouse management systems.
• Good interpersonal skills for effective and efficient communication.

Internal: HODs

External: Customers/ Regulatory Authorities/ Vendors and Service Providers/Industry Bodies / Trade Associations

Any Master’s degree with engineering background with an in depth understanding of warehousing operations

Six Sigma certifications, WH Management courses and trainings are desirable

Around 15-20 years of experience, of which at least 5 years at a senior management role.

15 years