Department:
Engineering & Maintenance
Reports To:
AVP Operations / Director of Operations
Location:
Bengaluru / goSTOPS
Position Overview:
The Maintenance Head (Chief Engineer) is responsible for the overall maintenance and upkeep
of the hotel s physical facilities and equipment to ensure a safe, efficient, and well-maintained
environment for guests and staff
This includes preventive and corrective maintenance of
electrical, mechanical, HVAC, plumbing, and civil systems, while ensuring compliance with
safety, statutory, and environmental standards
Key Responsibilities:
1Operations & Maintenance
Supervise and coordinate all engineering and maintenance activities within the property
Implement preventive and predictive maintenance programs for all systems (HVAC,
electrical, plumbing, firefighting, elevators, STP, RO plant, etc)
Ensure timely repairs and minimize equipment downtime
Monitor energy consumption and implement energy-saving measures
Maintain high standards of cleanliness, order, and safety in all engineering areas
2Team Management
Lead and manage the engineering team, including technicians and contractors
Develop training programs for staff to enhance technical skills and safety awareness
Prepare duty rosters and ensure adequate coverage for all shifts
Evaluate team performance and motivate employees to achieve departmental goals
3Budgeting & Cost Control
Prepare and manage the engineering department s annual budget
Control maintenance costs while maintaining quality and efficiency
Manage procurement of engineering materials, spare parts, and vendor contracts
4Compliance & Safety
Ensure compliance with all local building, fire, and safety regulations
Maintain up-to- documentation and records for statutory inspections (fire NOC, lift
certification, boiler license, etc)
Conduct periodic safety audits and risk assessments
Oversee environmental management systems and sustainability initiatives
5Project Management
Plan and execute renovation, expansion, and capital projects
Liaise with architects, consultants, and contractors for project execution
Ensure projects are completed within timelines and budget
6Guest Service & Support
Respond promptly to guest maintenance requests
Coordinate with front office and housekeeping to ensure guest satisfaction
Maintain a proactive approach to identifying and addressing potential issues
Qualifications & Experience:
Bachelor s degree or Diploma in Mechanical / Electrical / Civil Engineering
Minimum 8-12 years of experience in hotel or facility maintenance, with at least 3-5
years in a leadership role
Strong knowledge of hotel systems (BMS, HVAC, firefighting, plumbing, electrical, etc)
Experience with sustainability and energy management initiatives preferred
Familiarity with statutory compliance and safety protocols
Excellent leadership, problem-solving, and communication skills
Key Competencies:
Technical expertise & troubleshooting ability
Leadership & team management
Budgeting & cost control
Project execution
Safety & compliance focus
Guest-oriented mindset
Work Environment:
On-site, with rotational availability 24/7 for emergencies
Interaction with guests, hotel management, vendors, and external authorities