Deputy Area Manager - Debt Management Services - Consumer

1 - 2 years

8 - 12 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Deputy Area Manager - Debt Management Services - Consumer 
 Job Purpose 
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.  Duties and Responsibilities 
  • Achieve collections targets by visiting customers or agencies.
  • Monitor performance against set parameters and provide regular updates and proper guidelines.
  • Review and track milestones.
  • Ensure compliance with legal guidelines during repossession of products.
  • Travel with Relationship Officers (ROs) as required.
  • Allocate cases to team members in a timely manner.
  • Demonstrate proficiency in Excel for daily tracking of team performance.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Manage Daily Risk Reports (DRR).
  • Develop and implement strategies to improve collection rates.
  • Counsel and groom direct reportees to enhance and polish their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Oversee legal recovery for Urban NPL Wheels (Vehicle Finance) including repo and legal management.
  • Handle litigation and case management.
  • Ensure compliance and risk mitigation.
  • Prepare and manage reporting and documentation.

  •  Required Qualifications and Experience 
  • Experience in achieving collections targets through direct customer or agency visits.
  • Strong ability to monitor and report on performance against set parameters.
  • Familiarity with legal processes related to product repossession.
  • Willingness and ability to travel as part of the job.
  • Experience with timely allocation of cases among team members.
  • Proficiency in Microsoft Excel for daily tracking and reporting.
  • Ability to maintain accurate customer records and transaction histories.
  • Skillful in managing escalations and resolving issues efficiently.
  • Experience in managing Daily Risk Reports (DRR).
  • Track record of developing strategies to improve collection rates.
  • Experience in counseling and developing team members.
  • Ability to lead and manage a team to achieve targets.
  • Problem-solving skills in the context of the collection process.
  • Knowledge of legal recovery and repo management for vehicle finance.
  • Experience with litigation, case management, compliance, and risk mitigation.
  • Competence in reporting and documentation.
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    Bajaj Finance

    Financial Services

    Pune