Department Manager

Responsibilities:

• Monitor and analyze sales performance for their designated department across all assigned stores. Develop and implement strategies to achieve and exceed sales targets and profit margins for their department in each store. Work with Store Managers to ensure consistent execution of sales initiatives within their department.
• Analyze sales trends and customer behavior to identify opportunities for growth within their department across the area. Monitor and drive staff incentive achievement within their department across all stores. Ensure that their department consistently provides exceptional customer service across all assigned stores. Train and coach store-level staff on product knowledge, customer service skills, and handling customer inquiries and complaints effectively within their department.
• Monitor customer feedback and address any issues related to their department across the area. Promote a customer-focused culture within their department across all stores. Ensure that their department adheres to the companys visual merchandising standards and layout guidelines across all assigned stores.
• Work with Store Managers and visual merchandising teams to optimize product presentation and drive sales within their department. Provide guidance and feedback to store teams on visual merchandising execution. Monitor the overall appearance and appeal of their department in each store.
• Oversee inventory levels within their department across all assigned stores to ensure adequate stock and minimize losses. Collaborate with Store Managers and inventory teams to implement efficient inventory management practices. Analyze stock movement and identify slow-moving or fast-selling items within their department across the area. Participate in inventory audits and ensure accuracy within their department.
• Provide guidance, support, and motivation to the sales associates within their department across all assigned stores. Assist Store Managers in identifying training needs and providing coaching to department staff. Foster a positive and collaborative work environment within their department across the area.
• Communicate with company updates and department-specific information effectively to store teams. Ensure adherence to Standard Operating Procedures (SOPs) within their department. Monitor hygiene, layout compliance, and VM standards within their department. Support efficient backend operations related to their department (e.g., receiving, stock processing).
• Work with the marketing team to ensure the successful implementation of campaigns and promotions. Within their department.
• Monitor the effectiveness of promotions within their department and provide feedback. Ensure staff are knowledgeable about ongoing promotions. Prepare and analyze sales reports, inventory reports, and other relevant data for their department across their assigned stores.
• Identify trends, challenges, and opportunities for improvement. Communicate key findings and recommendations to the Area Manager and Store Managers.

Requirements

Education:

Communication Skills:

Sales and Negotiation Skills:

Merchandising Skills:

Inventory Management Skills:

Problem-Solving Skills: