Department Manager-GAP

You will be a Department Manager GAP at Reliance Retail, a mid-level, full-time position based in Jaipur. With 4 to 6 years of relevant work experience in retail management, you will play a crucial role in driving store operations, sales performance, and customer engagement. As a proven team leader, you will focus on departmental achievements and operational efficiency in a dynamic retail environment. **Key Responsibilities:** - Lead daily operations within the assigned department, ensuring compliance with all standard operating procedures and company guidelines for retail excellence. - Oversee visual merchandising efforts to ensure optimal product presentation, updated signage, and implementation of seasonal/promotional themes in the department. - Deliver a consistent and outstanding in-store customer experience by resolving issues, responding to feedback, and cultivating customer loyalty. - Monitor and forecast sales trends, plan stock requirements, and take proactive measures to achieve financial targets while reducing excess inventory and wastage. - Institute robust loss prevention processes including inventory checks and staff awareness to safeguard assets and reduce shrinkage. - Provide hands-on training, coaching, and development opportunities for staff to build product knowledge and customer engagement skills. - Track departmental KPIs, analyze performance against goals, and implement action plans to drive improvements in productivity and sales. - Foster a collaborative work environment, ensuring alignment of department activities with overall store and company objectives. **Qualifications And Skills:** - Retail Operations: Demonstrated ability to manage day-to-day retail operations, ensuring adherence to company policies and smooth functioning of assigned departments. - Visual Merchandising: Expertise in planning and implementing effective product displays to maximize customer engagement and drive category performance. - Customer Service: Consistent track record in delivering exceptional customer service, handling complaints efficiently, and fostering positive customer relationships. - Sales Forecasting: Analytical skills to estimate demand, plan inventory, and optimize sales opportunities within the department for better business outcomes. - Loss Prevention: Strong knowledge of shrinkage control techniques, surveillance measures, and implementation of best practices to minimize losses. - Staff Training: Practical experience in onboarding, motivating, and developing team members to maintain high performance and support career growth. - KPI Tracking: Ability to monitor, analyze, and report on business metrics to evaluate departmental performance and drive necessary improvements. - Effective Communication: Proficient in clearly articulating goals, providing feedback to team members, and addressing cross-functional operational needs in a fast-paced retail environment.,