Dental Insurance Verification Agent

We are seeking a detail-oriented and organized Dental Insurance Verification Agent to join our dental practice team. This role is responsible for the timely submission of dental insurance claims, tracking payments, following up on outstanding balances, and ensuring the accuracy of accounts receivable. The ideal candidate will have experience with dental billing software and a strong understanding of insurance claim processes.

Key Job Responsibilities:

• Verify insurance eligibility and dental benefits for new and existing patients via phone calls, payer websites, or electronic verification tools.
• Verify coverage details, including plan effective dates, frequency limitations, waiting periods, annual maximums, deductibles, co-pays, and non-covered services.
• Document all verified information accurately and timely in the dental management system.
• Contact insurance companies directly for clarifications on ambiguous or missing information.
• Identify and escalate issues such as inactive policies, coverage lapses, or unclear benefit rules to the appropriate team.
• Communicate benefit details to front office or treatment coordinators to support accurate treatment planning and financial estimates.
• Maintain confidentiality and HIPAA compliance at all times.
• Meet or exceed daily productivity goals and accuracy standards.
• Support claim submission and billing teams by ensuring that verified insurance information is complete and up-to-date.

Requirements:

• Proven experience of at least 2 years with insurance verification.
• Experience with dental management software.
• Excellent attention to detail and numbers.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Full English proficiency
• Microsoft Office skills and proficiency with G-suite (Gmail, Google Calendar, Google Docs, etc); High-speed Internet, PC with two screens, headset, and a webcam

What you can expect with a career with our team!

• Overall compensation = INR 25K - 30K = U$278 - U$333

• 8h of services provided between 8am to 5pm EST

• Full-time 40 hours per week plus.
• Convenient remote work opportunity;
• You will have opportunities to learn new skills from our team of experienced professionals.
• If you're ready to take your career to the next level and gain valuable experience, apply today!