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Delivery Program Manager

16 - 21 years

18 - 22 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Program Management DevOps ServiceNow IT Service Management people management CI/CD Splunk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:

We are seeking an experienced Delivery Program Manager with a strong background in Telecom O/BSS transformation, system integration, and managed services. The ideal candidate will lead end-to-end delivery of complex programs, ensuring seamless execution across customer, offshore, and onshore teams. They will be responsible for program profitability, stakeholder management, and driving innovative solutions for customers, while also supporting sales and solutioning efforts for new business opportunities

Roles and Responsibilities:

Program Delivery:

  • Manage large-scale Telecom O/BSS transformation and system integration projects, ensuring on-time and high-quality delivery.
  • Ensure alignment with

    DevOps frameworks

    and incorporate best practices for iterative delivery and automation.
  • Oversee planning and execution of sprints, backlog prioritization, and continuous integration/continuous deployment (CI/CD) pipelines.
  • Drive collaboration between development, testing, and operations teams for seamless delivery.
  • Manage

    transition and migration

    activities for customers, ensuring smooth handover, minimal disruptions, and adherence to timelines and SLAs.

Customer and Stakeholder Management:

  • Act as the primary point of contact for customers, building strong relationships and ensuring their satisfaction.
  • Drive regular reviews, manage escalations, and maintain clear communication with all stakeholders.

Financial Management:

  • Own the

    PL

    for assigned programs, with accountability for revenue, costs, margins, and profitability.
  • Monitor project budgets, optimize resource allocation, and ensure financial targets are met.

Team Leadership:

  • Lead, mentor, and manage cross-functional teams (onshore and offshore) to foster collaboration, productivity, and growth.
  • Address and resolve team conflicts promptly while maintaining a positive and cohesive work environment.
  • Develop and implement strategies for

    people management

    , including performance evaluations, career development plans, and training needs assessment.
  • Promote team motivation and ensure resource alignment with program objectives.

Process Improvement:

  • Identify inefficiencies in delivery processes and implement improvements to enhance quality, productivity, and customer satisfaction.
  • Strengthen adherence to

    ITSM (IT Service Management)

    best practices, focusing on incident management, change management, problem management, and service delivery.
  • Establish streamlined processes for effective monitoring, governance, and reporting of project milestones and KPIs.
  • Foster a culture of continuous improvement by introducing automation tools and standardized delivery frameworks to drive operational efficiency.

Solutioning and Innovation:

  • Provide strategic solutions to customers for business challenges and opportunities, leveraging industry best practices.
  • Collaborate with sales and pre-sales teams to support solutioning and proposal development for new business opportunities.

Must Have Skills:

  • 1416 years of experience in program management, with a strong focus on Telecom O/BSS transformation, system integration, and managed services.
  • Proven track record in managing complex delivery programs with global teams.
  • Deep understanding of Telecom O/BSS architecture, processes, and tools.
  • Experience with

    transition and migration

    strategies for large-scale IT and Telecom projects.
  • Familiarity with

    ITSM frameworks

    and processes, such as incident management, change management, and service delivery.
  • Extensive hands-on experience with

    monitoring and performance management tools

    , including:

    • Splunk

      (for log analysis and monitoring).

    • ServiceNow

      (ITSM and ITOM modules).

    • Dynatrace

      (for application performance monitoring and optimization).
    • Exposure to other monitoring tools is an added advantage.
  • Proficiency in implementing and managing DevOps practices and CI/CD pipelines.
  • Strong problem-solving skills with the ability to design and deliver innovative solutions.
  • Excellent communication, presentation, and negotiation skills.
  • Hands-on experience with

    DevOps tools

    for project and delivery management, such as:

    • Jira

      (for sprint planning and tracking).

    • Azure DevOps

      (for CI/CD pipelines and project collaboration).

    • GitLab

      or

      GitHub

      (for version control and CI/CD integration).

    • Kubernetes

      and

      Docker

      (for managing containerized applications).

    • Terraform

      or

      Ansible

      (for Infrastructure as Code).

Preferred Qualifications:

  • Educational Background

    : Bachelors degree in engineering or a related field is required.
  • Certification in O/BSS products (e.g., BRM, Amdocs, Netcracker, Ericsson, etc.) is an added advantage.
  • PMP/Prince2 Certification or equivalent program management certifications.
  • ITSM certification (e.g., ITIL) is a plus.
  • Experience working in global delivery models.
  • Knowledge of emerging trends in Telecom and IT.
  • Hands-on experience with tools like:

    • ServiceNow

      (ITSM and ITOM implementations).

    • Dynatrace

      (for application performance monitoring and optimization).

    • Splunk

      (for log management and performance insights).

    • Confluence

      (for collaboration and documentation).
  • Knowledge and experience in implementing automation and monitoring tools for efficient project delivery and governance.

Location:

Bangalore

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