Delivery Operations Associate Manager

Skill required: Banking Services - Core Banking
Designation: Delivery Operations Associate Manager
Qualifications:BBA/BCom/Master of Business Administration
Years of Experience:10 to 14 years
What would you do?
Commercial Fulfillment lead is responsible for end-to-end coordination and execution of commercial loan onboarding, documentation verification, and system setup in alignment with credit approval and compliance standardsThis role ensures accurate and timely fulfillment of commercial lending transactions, including loan booking, funding, and post-booking quality checks, to support the smooth execution of lending operations across middle and back-office functionsDevelop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.
What are we looking for?
1. Commercial Fulfillment & Documentation
Review and validate credit approval packages, legal documents, and loan terms prior to setup and booking. Collaborate with relationship managers, credit officers, and legal teams to resolve documentation gaps and discrepancies.2. Deal Setup & Data Management Accurately input and verify deal structures, loan details, and collateral information into the loan origination and servicing systems (e.g., AFS, Loan IQ, nCino, or equivalent). Validate system entries against legal documentation, term sheets, and credit memos3. Loan Booking & Funding Execute loan booking activities including drawdowns, renewals, modifications, and payoffs. Validate funding instructions and ensure alignment with treasury and disbursement controls.4. Compliance & Quality Control Ensure all bookings comply with internal policies, credit standards, and regulatory requirements (FDIC, OCC, SOX, etc.).5. Stakeholder Coordination & Support Serve as the operational point of contact for Relationship Managers, Underwriters, and Credit Administration teams. Account Reconciliations Provide strategic and operational leadership to fulfillment servicing teams covering bilateral, agented, and participated loans. Manage end-to-end loan servicing lifecycle:onboarding, funding, payment processing, rate resets, amendments, and paydowns. Partner with technology and transformation teams to automate servicing workflows and eliminate manual touchpoints. Establish and monitor KPIs, SLAs, and quality metrics; report performance to senior management. Drive training, resource planning, and succession management for team continuity. Liaise with audit, compliance, and risk functions during internal and external reviews. Serve as escalation point for complex loan servicing and client issues. Support operational readiness for new product launches, regulatory changes, and system migrations. Banking, Financial Services Investment Banking Adaptable and flexible Commitment to quality Problem-solving skills Written and verbal communication Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsQualificationBBA,BCom,Master of Business Administration