Delivery Operations Associate Manager

 About The Role  

Skill required: Trust & Safety - Anti-Money Laundering (AML)

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for? We are seeking a highly motivated and detail-oriented Manager – AML/KYC to lead and oversee our Anti-Money Laundering (AML) and Know Your Customer (KYC) operations. The ideal candidate will bring deep process knowledge, strong analytical capabilities, and sound business acumen to ensure regulatory compliance while driving operational efficiency.In-depth knowledge of AML/KYC regulatory requirements, including customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, and transaction monitoring.Strong process knowledge across the AML/KYC lifecycle.Exceptional attention to detail and accuracy.Excellent analytical and problem-solving skills, with the ability to interpret data and make sound judgments.High level of business acumen and strategic thinking to align compliance operations with organizational goals.Strong communication and stakeholder management skills.Experience in managing teams and driving performance.

Roles and Responsibilities:

Lead and manage AML/KYC operations, ensuring all client onboarding and periodic reviews meet regulatory and internal policy standards.Supervise a team of analysts, providing guidance, training, and quality assurance oversight.Maintain and continuously improve KYC and AML processes and documentation in alignment with regulatory requirements and industry best practices.Collaborate with Compliance, Legal, and Business Units to resolve complex KYC cases and escalations.Perform root cause analysis on process gaps and implement effective control measures.Monitor KPIs and SLAs to ensure timely and accurate completion of due diligence reviews.Identify opportunities for process improvements and automation, ensuring scalable and risk-aligned solutions.Stay abreast of regulatory changes and trends in financial crime compliance and translate them into operational actions.Support internal and external audits and regulatory examinations by providing timely and accurate information.
 Qualification Any Graduation