Delivery Manager

Experience Range - 10 to 16 years

100% WFO and 24x7 shifts including night shifts applicable by default.

Excellent verbal and written English skills.

Prior experience of working in an ops leader role of a business to business collections / order to cash process.

Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role.

Prior experience of managing several client owners and delivering operational delight. Managing the client Relationship end to end.

Team Handling, Training and Motivation

Employee assessment and channelizing the workflow

Escalation and resolution handling

Monitor performance & drive internal reviews with team

Delivery, quality and exception handling should be monitored.

Potential risks identification and management

Meet the operational, functional and business objectives required by the contract and provide a profitable interaction

Drive Transformation projects