Job
Description
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle, Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project, The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries, As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About The Team Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying, Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, Work/Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home, theres nothing we cant achieve, Inclusive Team Culture Here at AWS, its in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness, Mentorship and Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional, Basic Qualifications Bachelors degree required 5-8 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, Hands-on technical practitioner and individual contributor Hands-on experience working on the design, development and deployment of contact center solutions at scale Preferred Qualifications 5-8 years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms Familiarity with Amazon Connect capabilities, benefits, and required deployment skills Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure, Experience implementing and optimizing AI-powered customer service solutions Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit jobs / content / en / how-we-hire / accommodations for
