Delivery and Quality Assurance Manager

As a software quality assurance and delivery manager, reporting to the Onsite Manager, Client, or Director of Professional Services, your role involves coordinating and managing the software development process. Project planning, scheduling, and performance are key responsibilities. You will be managing a team through TMS and other tools provided by the office. **Roles and Responsibilities:** - Deliver work by team members, cross-checking with the clients" given requirements before presenting to the onsite manager and client. - Stay focused on due dates and promised delivery dates and times with clients. Ensure all engagements are completed as proposed and achieve client satisfaction. - Ensure team utilization is maximized and engagements are completed within an acceptable gross margin. - Schedule web meetings with clients due to the worldwide nature of our clientele. Be available for telework outside regular hours. - Motivate the team to deliver quality services and ensure on-time delivery. Manage employee schedules and changes to delivery scope. - If running behind on work, schedule additional time for responsible team members to complete pending assignments at the earliest possible time. - Conduct training sessions for new hires to introduce office ethics, security, and technical training. - Assist in hiring new candidates, conduct telephonic screenings, schedule in-person meetings, and help complete joining formalities. - Prepare for onsite manager-client meetings and highlight requirements from clients. - Identify new and incremental opportunities for the company while engaging with clients. Build and nurture client relationships. - Handle team member conflicts, address issues, and resolve them efficiently, collaborating to focus on common targets. - Report all project and execution activities, continuously refining team work ethics and rules as needed. - Assist with prioritization and resolution of defects/bugs. - Review and assign technical support tickets per client requirements. - Engage with key stakeholders both internal and external. - Foster and maintain new and existing client relationships. **Skill and Ability:** - Complete knowledge of SDLC, Team Management, Business and Technology Relationship, Client and Outsourcing Management, CRM, Technical Support, ERP, Delivery and Deployment, Global Village, World Time Zones, GPS, TMS, Test Life Cycle, Testing such as Smoke/regression/functional. - Take responsibility for a team, be smart, self-motivated, creative, ambitious, and able to work under pressure to complete all assignments. Training and KT will be provided to the Selected and Deserving candidates.,