11 Outsourcing Management Jobs

Outsourced services, ensuring quality, cost-effectiveness, compliance with contracts & regulations, with internal teams & external vendors for outsourcing process. identifying vendors negotiating contracts & managing relationships with vendors.

We are seeking a talented and experienced Beauty Advisor. The ideal candidate has to have excellent communication skills, is presentable, and possesses a basic understanding of skincare and fragrance. Key Responsibilities Showcasing products to potential customers to highlight features and benefits. Interacting with customers to answer questions, provide information, and encourage purchases. Organizing and executing promotional events and campaigns to increase brand awareness. Gathering feedback from customers to provide insights to the marketing team Monitoring sales performance and reporting results to management. Developing relationships with customers and retailers to foster brand loyalty. Qualifications Higher Secondary or Above Minimum of at least 6 months or more experience in Perfume & Cosmetics. Experience on the retail selling floor, preferably in Travel Retail. Presentable & well-groomed Excellent communication and collaboration skills. What We Offer Competitive salary and benefits package. Opportunity to work with a creative and passionate team. Professional development and growth opportunities. Annual appraisals of the staff. How to Apply Interested candidates are invited to submit their resume, portfolio, and a cover letter detailing their relevant experience to namaste@frankojulia.com Frankojulia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role & responsibilities: Solution Design : Develop and design tech-infused solutions that align with business objectives and client requirements. Integration : Ensure seamless integration of CRM systems with other business applications and processes. Process Optimization : Analyze and optimize business processes to improve efficiency and customer satisfaction. Stakeholder Collaboration : Work closely with stakeholders to understand their needs and provide technical guidance. Compliance : Maintain awareness of compliance with policies and procedures related to CRM systems. Technical Leadership : Provide technical leadership and mentorship to the development team. Documentation : Create and maintain detailed documentation of CRM architecture, processes, and configurations. Preferred candidate profile: Contact Centre Management Customer Experience (CX) Management Outsourcing Tech-infused Digital Capabilities. CRM (Strategy, Implementation & Delivery) Business Development & Sales Operational Management (BPO / Contact Centres) Client, Project & Account Management (Client B2B) Outsourced Service Environments (BPO & Contact Centres) Omni Channel Contact Centres, Digital Marketing, social media CRM, Back Office, Transactional & Telephony based Technologies Multi-Stakeholder Management Service Delivery Management (Software, SaaS) preferred Commercial Management Offshore Contact Centre / BPO Delivery models Contract & Project Management Third Party Vendor Management Ideally experienced in working across all industry verticals including public sector.

Manage relationships with outsourced debt collection agencies, Onboard and evaluate new agencies for suitability and performance.Responsibilities: Job Description: Agency Manager Debt Collection (Outsourcing Management) Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline + DRA Certificate compulsory Key Responsibilities: 1. Outsourcing Management: Manage relationships with outsourced debt collection agencies Onboard and evaluate new agencies for suitability and performance. Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. 2. Performance Monitoring: Track the performance of agencies in different DPD buckets Conduct regular performance reviews and implement corrective actions when needed Analyze recovery metrics and ensure agencies meet assigned recovery targets. 3.Compliance and Quality Control: ""Monitor agencies for adherence to regulatory requirements and company compliance standards."" Conduct periodic audits and checks to maintain quality in the debt collection process. Ensure customer interactions are professional, ethical, and compliant with industry norms. 4. Collaboration and Coordination: ""Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations."" Address escalated cases or customer grievances related to agency interactions. Provide agencies with necessary data, tools, and resources for effective recovery. 5. Strategy and Process Improvement: Develop and implement strategies to optimize recovery through outsourced partners. Identify process bottlenecks and recommend improvements to enhance efficiency. Drive innovation by introducing tools, technologies, or practices to improve agency performance. 6. Reporting and Analysis: ""Prepare and present periodic reports on agency performance, recovery trends, and challenges."" Analyze data to derive insights and refine strategies for better results. Maintain detailed records of agency activities and customer recovery efforts. Key Skills and Requirements: ""Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies."" Education: Graduate in any discipline Technical Skills: Proficiency in Excel for data analysis and reporting Experience with CRM systems and dialer tools. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Job Perks: Competitive salary and performance-based incentives. Opportunity to work in a dynamic fintech environment. Exposure to advanced analytics tools and debt collection strategies. Professional development opportunities and cross-functional collaboration. Note: Please mention ""Business Analyst Debt Collection Process"" in the subject line of your email.

Pro-active communication approach with local AZT / AZS entity colleagues, especially building strong relationships with other key / safeguarding functions Actively supports the implementation of the Risk Policy Framework (Risk Policy, Risk Strategy, NFRM policy) and Control Assurance Report. Support running Risk Reporting in time and quality, report of any material risk management related information to relevant stakeholders Support timely execution of the risk management lifecycles (NFRM, ERM, SoG) and drive for full compliance with AZ Technology Risk Framework (Risk Policy, Risk Strategy, NFRM Policy). Support implementation and coordinate Top & Emerging Risk assessments process. Support maintenance of an oversight on IT RM - ARA coverage (having strong interaction with Local ISO). Coordinate activities with other safeguarding functions, in particular Data Privacy, Information Security, TPRM, Protection & Resilience, Compliance, Legal. Have a coordinated view on risks. Coordinate risk assessments supporting the business in control implementation, documentation and performance, development of mitigation plans and its follow up. Perform project risk assessments reviews and decisions in the relevant tool, in an accurate and timely manner. Keep up to date RM tools (ServiceNow and ORGS), ensure consistency between what is reported in the systems and reality. Keep up to date the Regions MS Teams Repository. Support the timely delivery and high quality of the Control Assurance Report and other related audit reports by emphasizing on the comprehensive coverage, quality and effectiveness of the internal control system. Support awareness sessions in the location, and with the OE to explain the CAR results. Support the NFRM Testing Plan with the execution of 2nd LoD testing activities, and coordination of updated testing dates (working with Internal Audit, external audit plans, and compliance, as necessary). Qualification, Experience, Technical and Functional Skills Degree holder Relevant Certifications like C-Risk, ISO 31000 Certified Risk Management, COBIT Multi-year professional experience in different areas of IT risk management or other safeguarding functions. Experience in IT Risk management,. ISO, IT Security etc Good understanding of the risk categories: operational risk, IT risk, project risk, third party risk, business risk. Good knowledge of supplier relationships and outsourcing management Basic knowledge of local regulatory environment and standards like: COBIT 2019, COSO, and ISAE/SOC Strong communication and conflict management skills Advanced skills in MS Office, knowledge of ORGS, SNOW is a plus Fluent in English (oral and written) Ability to work in an international team in a global set-up

Skills : Airport IT Systems, Airport Operations Control Center operations and its support, Optimization and operational planning,Business Transformation, Airport IT Outsourcing Management, ITIL concepts and ability to incident managemet Required Candidate profile Notice Period: immediate joiner Domain - Airport domain Education BE Btech, Me, Mtech Location:Mumbai

Techno commercial evaluation of Business module. Suggest and engage relevant service providers for effective and profitable gain Compare performance & evaluate vendors Be in constant charge of deliverables and performance New Business Acquisition Required Candidate profile BE Elect./Mech. Prod. with 15-25 in Manufacturing/Sub-contracting exposure & business process outsourcing .exp. Trade & business terms drafting Wires & cables/Transformer/Motor winding industry

Role & responsibilities Identify, generate, and qualify leads for IT outsourcing projects. Develop and implement sales strategies to achieve business goals. Build strong relationships with decision-makers and stakeholders. Prepare proposals, presentations, and RFP responses. Negotiate contracts and close deals while ensuring customer satisfaction. Collaborate with technical teams to deliver customized IT solutions. Analyze market trends and competitor activities to identify opportunities. Maintain accurate records of sales activities using CRM software. Business Development and Sales Strategy IT Solution Selling and Client Acquisition Contract Negotiation and Deal Closing Market Research and Competitive Analysis Excellent Communication and Presentation Skills Networking and Relationship Management Strategic Thinking and Problem Solving Preferred candidate profile 3-7 years of experience in business development, sales, or client acquisition within the IT outsourcing industry. Demonstrated success in closing deals and managing long-term client relationships. Experience working with international clients and handling cross-border projects. Familiarity with the IT services landscape, including web and mobile development, cloud solutions, AI/ML, and DevOps. Proficiency in using CRM software such as Salesforce, HubSpot, or Zoho CRM. Proven success in securing projects through platforms like Upwork, Freelancer, Fiverr, Toptal, or Guru . Prior experience working with international clients. Experience in creating compelling proposals and negotiating contracts. Perks and benefits Competitive base salary with performance-based bonuses and commissions. Attractive incentive structure for achieving sales targets. Annual salary increments and performance appraisals. Profit-sharing options for senior-level roles. Flexible working hours with remote work options. Leadership development and mentorship opportunities. Referral bonuses for successful hires. Opportunity to work with international clients .

Role & responsibilities Vendor Development & Management: Identify, develop, and onboard reliable outsourcing suppliers for specialized apparel and textile job work such as embroidery, chemical laces, handcrafts (adda work), printing, dyeing, and washing processes . Maintain a robust vendor database and build long-term relationships with key suppliers. Negotiate pricing, lead times, and contract terms to ensure cost efficiency and quality assurance. Monitor and assess vendor capabilities, ensuring they meet compliance and buyer requirements. Market Trends & Innovation: Conduct market research to stay updated with latest garment trends, innovative manufacturing techniques, and new processing machinery . Work closely with design and product development teams to integrate new techniques and designs into the production process. Implement innovative solutions to enhance efficiency and differentiate the company's offerings from competitors. Supplier Performance Assessment: Establish and implement a supplier evaluation system , conducting quarterly performance reviews based on quality, cost, and delivery efficiency. Address quality issues by coordinating with internal Quality Assurance, Merchandising, and Production teams. Ensure vendors meet buyer sustainability parameters and follow ethical sourcing guidelines. Price Negotiation & Cost Reduction: Lead cost negotiations with suppliers to achieve cost savings while maintaining quality standards. Implement cost control strategies to reduce procurement expenses by at least 15% . Optimize outsourcing costs without compromising the quality, timeliness, or compliance of production. Documentation & Compliance: Ensure all purchase orders (POs), contracts, invoices, and payments are accurately processed and documented. Coordinate with transporters and logistics teams for timely material movement between vendors and the factory. Maintain compliance with buyer sustainability and ethical sourcing requirements for all outsourced processes. • Stakeholder Collaboration: Work closely with internal teams (Merchandising, Quality Control, Production, Planning, and Logistics) to ensure smooth outsourcing operations. Address and resolve any development or quality-related concerns with vendors efficiently. Collaborate with buyers when necessary to provide updates on outsourced production and quality standards.

Manage relationships with outsourced debt collection agencies, Onboard and evaluate new agencies for suitability and performance.Responsibilities: Job Description: Agency Manager Debt Collection (Outsourcing Management) Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline + DRA Certificate compulsory Key Responsibilities: 1. Outsourcing Management: Manage relationships with outsourced debt collection agencies Onboard and evaluate new agencies for suitability and performance. Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. 2. Performance Monitoring: Track the performance of agencies in different DPD buckets Conduct regular performance reviews and implement corrective actions when needed Analyze recovery metrics and ensure agencies meet assigned recovery targets. 3.Compliance and Quality Control: ""Monitor agencies for adherence to regulatory requirements and company compliance standards."" Conduct periodic audits and checks to maintain quality in the debt collection process. Ensure customer interactions are professional, ethical, and compliant with industry norms. 4. Collaboration and Coordination: ""Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations."" Address escalated cases or customer grievances related to agency interactions. Provide agencies with necessary data, tools, and resources for effective recovery. 5. Strategy and Process Improvement: Develop and implement strategies to optimize recovery through outsourced partners. Identify process bottlenecks and recommend improvements to enhance efficiency. Drive innovation by introducing tools, technologies, or practices to improve agency performance. 6. Reporting and Analysis: ""Prepare and present periodic reports on agency performance, recovery trends, and challenges."" Analyze data to derive insights and refine strategies for better results. Maintain detailed records of agency activities and customer recovery efforts. Key Skills and Requirements: ""Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies."" Education: Graduate in any discipline Technical Skills: Proficiency in Excel for data analysis and reporting Experience with CRM systems and dialer tools. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Job Perks: Competitive salary and performance-based incentives. Opportunity to work in a dynamic fintech environment. Exposure to advanced analytics tools and debt collection strategies. Professional development opportunities and cross-functional collaboration. Note: Please mention ""Business Analyst Debt Collection Process"" in the subject line of your email.

Recruitment and Onboarding Employee Relations Payroll and Benefits Compliance Employee Engagement and Development HR Operations HR Policies and procedures HRIS Onboard new employees, manage employee relations, and monitor employee morale