Delivery Account Lead

Delivery Account Lead (Domestic Recruitment)

Roles & Responsibilities:

Delivery Account Lead - Domestic Recruitment

Key Responsibilities:

Recruitment Delivery & Operations:

• Lead and manage full-cycle recruitment for domestic roles across various levels and industries.
• Oversee the sourcing, screening, and selection process to ensure quality and timeliness.
• Allocate and prioritize open requisitions among the recruitment team based on urgency and specialization.
• Ensure compliance with hiring policies, documentation, and recruitment best practices.
• Maintain a healthy candidate pipeline using portals, referrals, social platforms, and agencies.

Client & Stakeholder Management:

• Act as the single point of contact (SPOC) for client communication and delivery updates.
• Understand client business models, hiring trends, and workforce plans to proactively strategize.
• Conduct regular client meetings and performance reviews.
• Address and resolve client escalations or issues with agility.

Team Leadership:

• Manage, mentor, and guide a team of recruiters and sourcing specialists.
• Conduct regular team meetings, share feedback, and build high-performance recruitment teams.
• Train new team members on tools, sourcing techniques, and recruitment platforms.

Metrics, Reporting & SLAs:

• Track and report key metrics like time-to-fill, quality-of-hire, offer-to-join ratio, etc.
• Ensure SLAs, TATs, and hiring targets are met or exceeded consistently.
• Use ATS/CRM tools to maintain accurate dashboards and reporting.

Process Improvement & Market Intelligence:

• Identify areas of improvement in recruitment processes and suggest automation or efficiency strategies.
• Stay updated with market trends, salary benchmarks, and competitor hiring patterns.
• Collaborate with internal teams (HRBP, L&D, operations) to improve candidate experience.

Required Skills & Qualifications:

• Bachelor's degree in HR, Business Administration, or related field. MBA preferred.
• 6 to 10 years of experience in domestic recruitment, with at least 2 to 3 years in a team handling or managerial role.
• Strong understanding of sourcing methods, market mapping, and recruiting tools (Naukri, LinkedIn, etc.).
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in using ATS/CRM systems and Excel-based reporting