Service Delivery Ops Analyst/Consultant

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Analyst Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "Y• Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. " What are we looking for? " • Play active role in identifying opportunities inprocess improvements. • Ensure timely completion of the market specific tasks. • Endeavour to learn as many functions as possible. • 1-2-1 with the team leaders to track self-performance and identify areas of improvement. • Complete daily checklist in timely manner. • Ensure that the process documents are up to date and capture all new updates in the market. • Manage fluctuating volume. • Day today issues. Play active role in identifying opportunities inprocess improvements. • Ensure timely completion of the market specific tasks. • Endeavour to learn as many functions as possible. • 1-2-1 with the team leaders to track self-performance and identify areas of improvement. • Complete daily checklist in timely manner. • Ensure that the process documents are up to date and capture all new updates in the market. • Manage fluctuating volume. • Day today issues.