Debt Recovery Agent

0 - 31 years

2 - 3 Lacs

Posted:2 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Debt Recovery Agent is responsible for contacting customers with overdue accounts, negotiating repayment plans, and ensuring timely collection of outstanding debts. The role requires excellent communication, negotiation, and record-keeping skills to maintain customer relationships while meeting collection targets. Key Responsibilities  Contact debtors via phone, email, or written correspondence to remind them of outstanding payments. Negotiate repayment terms and settlement agreements in line with company policies. Maintain accurate and up-to-date records of all communications and payment arrangements. Investigate and resolve disputes related to billing or account balances. Liaise with internal departments (e.g., accounts, legal) to facilitate debt recovery. Recommend accounts for legal action or escalation when necessary. Achieve monthly and quarterly collection targets. Adhere to all relevant laws, regulations, and ethical standards regarding debt collection.

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