Debt Manager-Flows-Credit Cards

Job Requirements

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and daily, weekly, and monthly collection feedback.
  

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.
  

• Graduate - Any
• Postgraduate - Any
  

Experience

• Minimum of 2 or more years of experience in collections.
  

• Strong understanding of collections processes and legal guidelines.
• Ability to manage and monitor delinquency portfolios effectively.
• Excellent communication and negotiation skills.
• Proficiency in maintaining MIS and administrative data.
• Capability to collaborate with internal stakeholders and legal teams.
• Problem-solving and decision-making abilities.