Debt Management Executive I

Debt Management Executive I
Location: Bangalore. About the Team The Tele Debt Management team at Navi supports customers in managing their dues by engaging with them directly and assisting with suitable repayment solutions. The team ensures a customer-centric approach while adhering to legal and company standards, contributing to overall portfolio health. About the Role As a Debt Management Executive, you will work closely with customers to help them manage their dues by communicating effectively and setting up feasible repayment plans. The role involves ensuring timely payments, resolving payment-related issues, maintaining accurate records, and meeting defined goals while adhering to legal and company policies. What We Expect From You Proactively contact customers to remind them of upcoming installment due dates. Follow up with customers who have missed their EMI payments. Clearly communicate the implications of delayed or missed payments to customers.

Must Haves Fluency in Telugu or Tamil, with strong command of English. Minimum qualification:10th or 12th pass (fresh graduates are welcome to apply). Good verbal and written communication skills. Basic proficiency in using the internet and search engines. Strong observation skills and a professional, presentable demeanor. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold were building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first.