Debt Collections / Debt Relief Customer Service Representative (English and Arabic)

We’re Hiring: Debt Collections / Debt Relief Customer Service Representative (English and Arabic)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Debt Collections / Debt Relief Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Work Arrangement

Location

Schedule

Candidates who are bilingual in English and Arabic are strongly encouraged to apply, as this role requires regular communication with a diverse client base to perform the duties effectively.

Duties & Responsibilities

• Answer incoming customer calls of current clients and provide update about their debt settlement program
• Make outbound calls to current clients to resolve customer service tasks
• Respond to service voicemails, emails, and text messages
• Assist with getting approvals from clients regarding settlements
• Update client accounts as needed
• Assist with call recording audits

Qualification and requirements (non-negotiable)

• Fluency in English required

• Egyptian Arabic language proficiency strongly preferred

• Team Player
• Debt Collections: 2 years (Preferred)
• Ability to anticipate and resolve issues proactively in a professional manner.
• Ability to multitask during times of stress.
• Must be self-motivated and have a strong sense of proprietorship.
• Excellent written and verbal communication skills.
• Excellent customer and communication (phone and email) service skills.
• Ability to problem solve.
• Positive, enthusiastic attitude, and a dependable work ethic.
• Prior experience with SalesForce or another CRM

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**