Debt Collection Executive

Debt Collections Executives

Job Overview:

We are looking for a Debt Collections Executive with good English communication skills to handle customers. The role involves contacting customers with overdue accounts, negotiating payment solutions, and maintaining professional relationships while ensuring a positive customer experience.

Key Responsibilities:

• Contact customers via phone, email, or chat to recover outstanding debts.
• Effectively communicate with debtors and negotiate repayment plans.
• Maintain a high level of professionalism and customer service while handling sensitive financial matters.
• Update and maintain records of interactions and payment commitments in the system.
• Adhere to compliance regulations and company policies regarding debt collection practices.
• Work towards achieving individual and team collection targets.
• Identify disputes or hardships and escalate cases when necessary.
• Provide timely follow-ups on payment arrangements.

Key Requirements:

• Excellent spoken and written English communication skills.
• Prior experience in debt collection, customer service, and/or telecalling.
• Ability to handle difficult conversations and negotiate effectively.
• Strong problem-solving and decision-making skills.
• Proficiency in using CRM software and MS Office.
• Willingness to work in shifts/time zones based on operations.

Perks & Benefits:

• Competitive salary with attractive incentives.
• Performance-based bonuses.
• Training and career growth opportunities.
• A dynamic and supportive work environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Inbound/Outbound voice: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person