Debt Collection Agent

As a Debt Collection Agent, your role involves contacting customers through phone, email, and other channels to collect on overdue accounts. You will be responsible for accurately documenting all interactions and commitments in the collections system, resolving customer disputes, and escalating complex cases when necessary. It is crucial to ensure strict compliance with debt collection laws and internal policies while maintaining professionalism, empathy, and tact in all interactions. Your goal will be to achieve and exceed monthly/quarterly collection targets, providing feedback to management on trends, risks, and customer behavior. Key Responsibilities: - Contact customers through various channels to collect on overdue accounts - Document all interactions and commitments accurately - Resolve customer disputes and escalate complex cases - Ensure compliance with debt collection laws and internal policies - Maintain professionalism, empathy, and tact in interactions - Achieve and exceed collection targets - Provide feedback to management on trends and customer behavior Qualifications & Skills: - High school diploma required; a degree in business/finance is an advantage - Prior experience in collections, customer service, or sales preferred - Strong communication and negotiation skills - Ability to manage objections and handle difficult conversations professionally - Detail-oriented with accurate data entry skills - Resilience and stress tolerance - Familiarity with collections platforms, CRM systems, and MS Office - Knowledge of debt collection laws and compliance requirements This role is full-time and requires in-person work in Gurugram.,