DCS (Dedicated Client Support)

You will be working as a Dedicated Client Support professional at Biyani Technologies, a prominent software development company catering to educational institutes, colleges, schools, and industries. Your primary responsibility will be to ensure exceptional customer service by communicating with clients, managing their expectations, and addressing their concerns effectively. By maintaining close contact with clients, you will aim to enhance their overall experience with our products and services, thus ensuring customer satisfaction. Your key responsibilities will include establishing and fostering effective communication channels with clients, addressing their inquiries and issues promptly, and keeping them updated on the status of their requests. You will collaborate with other teams when necessary to tackle complex problems and strive to develop a profound understanding of the company's products and services. Proficiency in SQL Server and MS Office is mandatory for this role. To excel in this role, you must possess strong analytical and problem-solving skills, along with excellent written and verbal communication abilities. Previous experience in providing technical support to customers will be advantageous. You should be adept at working under pressure, meeting deadlines, and comfortable both working in a team and independently with minimal supervision. Multitasking skills will also be crucial in fulfilling your responsibilities effectively. The ideal candidate will hold a degree or diploma in computers and exhibit a proactive attitude towards delivering exceptional customer service. Your commitment to client satisfaction and continuous improvement will be the key to success in this role at Biyani Technologies.,