Dc Manager

DC Manager

1. Strategic Leadership & Operations Oversight:

   Lead and oversee day-to-day operations across shifts and multiple sites, ensuring end-to-end responsibility for DC uptime, reliability, and compliance. Serve as SPOC for critical escalations and cross-functional coordination.

2. Service Delivery & SLA Governance:

   Ensure adherence to SLAs and KPIs across all data center operations including incident response, RCA management, CAPA implementation, and stakeholder communication.

3. Asset Lifecycle & Capacity Planning:

   Oversee asset lifecycle management, warranty tracking, AMC governance, and capacity planning to ensure alignment with business growth and redundancy requirements.

4. Preventive Maintenance & Vendor Governance:

   Drive 100% PPM compliance with OEMs and internal schedules. Implement robust vendor management practices including performance reviews, SLA adherence, safety compliance, and cost control.

5. Audit, Compliance & Risk Management:

   Ensure 100% compliance with all statutory, safety, and audit requirements (internal and external). Oversee certifications, DR readiness, HSE practices, and risk assessments.

6. Budgeting, Forecasting & Energy Management:

   Drive operational cost efficiency, monitor energy consumption trends, and lead initiatives for sustainability and optimal resource usage.

7. BCP/DR & Security Oversight:

   Ensure business continuity and disaster recovery plans are in place, tested, and updated. Oversee physical and logical security controls in coordination with security teams.

8. Team Development & Cross-functional Collaboration:

   Mentor and manage DC operations teams across shifts. Collaborate with Customer Engineering, Projects, Compliance, and senior leadership for strategic alignment and customer satisfaction.

Key Competencies & Skills

• Strong leadership and team management across distributed data center operations
• In-depth technical expertise in electrical/mechanical systems: HT panels, UPS, PAC, Chillers, AHU, STP, HSD systems, etc.
• Hands-on experience with IBMS, EMS, and DCIM systems
• Incident & RCA management, BCP/DR planning, Risk & Compliance management
• Vendor and contract management, negotiation, and SLA governance
• Strong analytical, documentation, reporting, and presentation skills
• Effective stakeholder management and communication

Educational Qualifications

• Bachelor's Degree or Diploma in Electrical or Mechanical Engineering (mandatory)
• Preferred: Post-graduate qualification in Operations Management or Facilities Management

Experience Required

• Minimum

  12-15 years

  of progressive experience in

  data center operations

  or

  critical facility management

  , with

  at least 3-5 years in a leadership role

  managing large-scale or multi-site operations.
• Strong exposure to Tier III/IV DC operations and industry certifications preferred (e.g., Uptime Institute, ISO, ITIL, etc.)