Datto RMM and Auvik Administrator -India

Team a New Position And It's Urgent

• Datto RMM Administration
• Develop, deploy, and maintain RMM policies, scripts, and automation routines.
• Monitor alerts and ensure timely resolution or escalation of incidents.
• Maintain endpoint compliance and patching standards across client environments.
• Build and maintain automation workflows using PowerShell and other scripting tools.
• Auvik Network Monitoring
• Configure and manage Auvik for real-time network visibility and alerting.
• Integrate Auvik alerts with Autotask for seamless ticket generation and resolution tracking.
• Analyze network performance data to identify trends and recommend improvements.
• Support & Collaboration
• Collaborate with service desk and project teams to identify automation opportunities.
• Provide Tier 2/3 support for escalated issues related to RMM or network monitoring.
• Respond to alerts and incidents, performing root cause analysis and resolution
• Document all automation processes and maintain up-to-date runbooks.
  

Required Qualifications

• 3+ years of experience in IT systems administration or MSP environments.
• Proficiency with Datto RMM and Auvik platforms.
• Strong scripting skills (PowerShell preferred).
• Familiarity with Autotask, IT Glue, and other MSP tools.
• Solid understanding of network protocols, topology, and troubleshooting.
• Excellent documentation and communication skills.
  

Preferred Qualifications

• Certifications such as CompTIA Network+, Microsoft 365, Auvik certified, or ITIL Foundations.
• Experience supporting multi-tenant environments and SLA-driven operations.