Data Operations Specialist

You are a Data Engineer - Enterprise Data Support who plays a critical role in ensuring smooth operations across enterprise data platforms. Your strong communication, stakeholder management, and problem-solving skills are essential to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions. Your key responsibilities include: - Monitoring, managing, and resolving Jira tickets related to enterprise and reference data issues. - Conducting initial triage of issues, assessing severity/urgency, and assigning them to the right teams. - Collaborating with cross-functional teams to resolve problems. - Providing regular stakeholder communication and updates on issue resolution. - Documenting troubleshooting steps and building a knowledge base for recurring problems. - Working with L3/engineering teams on root cause analysis and long-term fixes. - Supporting data integrity, governance, and accuracy across systems. - Participating in recurring operational review meetings and progress updates. Your qualifications should include: - Bachelor's degree in Information Technology, Computer Science, Finance, or related field. - 5-7 years of experience in data engineering, data operations, or enterprise data support. - Strong knowledge of data management concepts and data troubleshooting. - Familiarity with Jira or other ticketing systems. - Excellent communication and documentation skills. - Ability to manage multiple stakeholders and priorities in a fast-paced environment. - Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus. - Experience with ThinkFolio, Aladdin, or similar platforms is advantageous. Desired Attributes: - Being proactive, resourceful, and able to simplify complex problems. - Possessing strong analytical and critical thinking skills. - Being customer-focused, with strong interpersonal skills. - Having the ability to adapt and learn quickly in a dynamic environment.,