Data Center Technician

Data Center Technician IV

• Full-time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the worlds most recognizable and innovative organizations.

Job Description

The Data Center Technician IV leads the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope:

• Works on complex assignments requiring a high degree of initiative
• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Take leadership role in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
• Confirm and label devices, rack and cables.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 8+ years related experience and/or training; or equivalent combination of education and experience
• Manages multiple tasks and deadlines
• Networks with key contacts outside own area of expertise
• Determines methods and procedures on new assignments and may coordinate activities of other personnel
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call.
• Effectively utilize the ticket management systems
• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Proven ability to adapt to changing priorities, conditions, and circumstances
• Strong organization skills
• Working knowledge of computer hardware
• Understanding of networking components and infrastructures
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
• Experience with cable management and knowledge of how to run fiber and copper in a data center
• Hands on experience in electrical, HVAC, and data center infrastructures
• Able to operate material handling equipment - server lifts, pallet jacks, and forklifts (if certified)
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Ability to learn new software
• Working knowledge of networking components and infrastructures, including Wi-Fi
• Must provide own transportation to work locations

Preferred Qualifications:

• Certifications in Data Center technologies are desired

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment.
• Able to safely lift and move a minimum of fifty (50) pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Willing to travel
• Work irregular work shifts at times.