Data Center Technician

Role: Data Centre Technician

Experience:

Package: 8 LPA max

Office Location :

Mode of work : Work from Office

• Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
• Works primarily at an Oracle datacenter in a “mission critical operations” environment
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
• Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
• Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
• Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position
• Install, Replace and Troubleshoot Cables and Hardware
• Work within a ticket-based environment
• Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued
• delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
• System board level repair and fault diagnosis to SLAs
• Using provided tools to do a proper and timely internal reporting.
• Planning & commissioning new rack positions
• Involvement with the design & commissioning of new whitespaces
• Working as part of a multi-disciplinary team without friction