D365 F&O Retail Functional consultant

Job Description

Role & responsibilities Analyse business requirements and translate them into functional designs. Implement and configure D365 F&O Retail modules including POS, Commerce, Sales, Inventory, and Procurement. Support the end-to-end implementation of retail operations including store setup, pricing, promotions, loyalty, and returns. Coordinate with technical consultants and developers to deliver customizations and integrations. Conduct fit-gap analysis and prepare functional requirement documents (FRDs). Perform data migration activities and conduct UAT with key stakeholders. Provide training and user support during and after implementation. Stay up to date with new D365 F&O features, especially related to retail and commerce. Microsoft certifications in Dynamics 365 F&O or Commerce. Experience with Omni-channel retail implementations. Exposure to Power Platform tools like Power BI or Power Apps. Required Skills & Qualifications • Bachelors degree in business, IT, or a related field. • 5–10 years of experience in Microsoft Dynamics AX/D365 F&O, with experience in Retail/Commerce. • Strong understanding of Retail processes (POS, store operations, pricing, promotions, etc.). • Experience with D365 Commerce (Retail HQ, POS, e-Commerce integration). • Familiarity with retail peripherals like printers, scanners, and payment devices. • Knowledge of lifecycle services (LCS), Azure DevOps, and task recording. • Excellent communication and client-facing skills.