CX Analyst

Team Vertex Cosmos

3 - 5 years

7 - 10 Lacs

Gurugram

Posted:2 hours ago| Platform:

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Skills Required

Medallia Cx Contact Callminer Qualtrics Power Bi Data Analysis Data Visualization Tableau Data Analytics Python SQL

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

Data Analyst

Who You Are:

Customer-Centric:
You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience.
Analytical Powerhouse:
You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets.
Data Storyteller:
You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way.
Collaborative Spirit:
You work well in a team setting, collaborating with colleagues across various departments to achieve common goals.
Results-Driven:
You are focused on delivering measurable outcomes and making a real difference in the customer experience.

Tools Required: Qualtrics, Medallia, Call miner

Professional Qualifications/Competencies:

Bachelors or Master’s Degree or equivalent in a relevant field.
Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.

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